Refund policy

At Organics of Hunza, we value your satisfaction and strive to ensure that you receive the highest quality products. Due to the nature of our organic and perishable goods, we currently do not accept returns. However, we are committed to addressing any concerns you may have.

Damages and issues

If your order arrives damaged or incorrect, please contact us within a day of delivery. Kindly send us Whatsapp message on +923210008777 with the following details:

• Your order number

• Photos of the product and packaging

• A brief description of the issue

We will assess the issue and, if valid, offer a replacement.

Eligibility for Exchange

Exchanges may be granted in the following cases:

• The wrong product was delivered

• The product was damaged during transit

• The product was expired upon arrival

We do not offer exchange for:

• Change of mind

• Incorrect address provided by the customer

• Opened or used products

Contact Us

If you have any questions or concerns about your order, please reach out to our customer service team at:

📧 info@organicsofhunza.com
📞 +92 321 0008777

We’re here to help!